All benchmarks
Benchmark 04 · AI workflows

Document processing & straight-through benchmark

How much of your intake is still read and re-keyed by hand? We measure cost per document, straight-through rate, field accuracy and turnaround across your intake workflows: claims, KYC, orders, contracts or onboarding.

Get your free snapshot Industry report · $199
The market reference

What the market looks like.

20–40%Reduction in customer onboarding costs from AI-led domain transformations in insurance (McKinsey)1
£60MSaved by Aviva in 2024 after transforming motor claims with 80+ AI models1
33.8%Projected annual growth of the intelligent document processing market2
KPIMarket referenceBest-in-class / noteSource
Onboarding cost reduction (AI-led domains)20–40%—1
Agent productivity uplift (insurance)10–20%—1
Complex liability assessment time (Aviva)−23 days—1
IDP market size 2025USD 3.0BUSD 29.7B by 20332

Document-heavy teams scale by hiring, so cost grows in line with volume. Grand View Research values intelligent document processing at USD 3.0 billion in 2025, growing 33.8% a year to 20332, led by banking, financial services and insurance.

Who it’s for

Is this benchmark for you?

Industries

Financial services & insurance · Logistics & transport · Construction & real estate · Healthcare · Professional services

Buyer

COO & operations · CIO, CTO & IT

Company profile

Document-heavy teams of 3+

You need it if…

  • Staff read PDFs and re-key fields into a core system
  • Missing information causes back-and-forth with senders
  • Intake headcount grows with volume
The benchmark

What we measure. What you get.

What we measure

  • Documents per month by type and channel
  • Cost per document and minutes of handling
  • Straight-through rate and field-level accuracy
  • Turnaround time and rework rate
  • Missing-information requests and their delay

What you receive

  • Your intake cost vs the reference ranges
  • Straight-through potential per document type
  • Field schema and validation rules needed
  • Build-or-buy comparison of IDP options with costs
Typical turnaround: 2–4 weeksService: AI workflowsFree snapshot: availableRelated workflow: Document intake & extraction →
Industry report · $199 · in production

The full document processing study.

Planned contents. Everything behind this page, in depth: the numbers by sector and company size, what top performers do differently, and a model to price your own gap.

  • Market size and growth, every analyst estimate reconciled
  • KPI quartiles by company size, sector and region
  • Original survey data from decision-makers
  • Cost-of-the-gap model with worked examples
  • How top-quartile companies close the gap
  • Solution landscape and a 12-month roadmap
  • Self-assessment scorecard
Reserve your copy · $199 Publishing in 2026. Reserve now and we email you the day it is available. No payment today.
How it works

Four steps. No disruption.

01

Intake call

30 minutes with a senior engineer to agree scope, KPIs and the data we need.

02

Data, read-only

Exports or read-only access to the systems involved. Nothing is changed.

03

Analysis

Your numbers placed against the published market references, KPI by KPI.

04

Readout

Your position, the cost gap in dollars and a costed roadmap to close it.

Reports & custom benchmarks

Reserve this report.

Reserve the document processing industry report, or ask for a custom benchmark on your own data.

  • Your intake cost vs the reference ranges
  • Straight-through potential per document type
  • Field schema and validation rules needed
Your details are used only to prepare your benchmark. A senior engineer replies, not a sales rep.
Thank you. We have your request and will be in touch by email.

Sources

  1. 1
  2. 2
    Grand View Research, Intelligent Document Processing Market Report (USD 3.0B 2025 → USD 29.7B 2033, 33.8% CAGR). grandviewresearch.com/industry-analysis/intelligent-document-processing-market-report