Knowledge-work efficiency benchmark
How much of your team's week goes on work about work? We measure how your team's time splits between skilled work and coordination, count the tools and hand-offs, and benchmark you against Asana's Anatomy of Work Global Index.
What the market looks like.
| KPI | Market reference | Top performers / note | Source |
|---|---|---|---|
| Time on work about work | 58% of the day | — | 1 |
| Hours per week recoverable with better processes | 4.9 h | — | 1 |
| Unnecessary meetings — knowledge workers | 2.8 h per week | 3.6 h for senior leaders | 1 |
| Apps used per knowledge worker | 8.8 | 10 for directors and above | 1 |
Coordination work grows with every new tool. The fix is rarely another app; it is one platform that removes hand-offs between the systems a team already uses. Asana's index surveyed 9,615 knowledge workers1.
Is this benchmark for you?
Industries
Professional services · SaaS & tech · Financial services & insurance · Construction & real estate
Buyer
COO & operations · CEO & founder
Company profile
20+ office staff
You need it if…
- People copy data between the same tools every day
- Status updates need meetings or chasing
- Each new tool adds work instead of removing it
What we measure. What you get.
What we measure
- Time split: skilled work, coordination, searching, meetings
- Tools per role and hand-offs between them
- Duplicate data entry across systems
- Status-chasing and approval delays
- Hours recoverable per role, valued at loaded cost
What you receive
- Your time split vs the Asana reference
- Hours and cost recoverable per team
- Hand-offs to remove and systems to connect
- Platform or workflow design to reclaim the time
The full knowledge-work efficiency study.
Planned contents. Everything behind this page, in depth: the numbers by sector and company size, what top performers do differently, and a model to price your own gap.
- Market size and growth, every analyst estimate reconciled
- KPI quartiles by company size, sector and region
- Original survey data from decision-makers
- Cost-of-the-gap model with worked examples
- How top-quartile companies close the gap
- Solution landscape and a 12-month roadmap
- Self-assessment scorecard
Turn this benchmark into your custom workflow.
The benchmark shows where knowledge-work efficiency stands against the market. NEWMIND PARTNERS designs, builds and runs the workflow that closes your gap, built around the systems you already use.
Feasibility audit
We measure your workflow on your data (read-only), then compare every solution on the market, off-the-shelf or custom.
Design
The workflow that fits your systems, suppliers and approval rules, with a human checkpoint on every decision that matters.
Build and run
Senior engineers build it, connect it to the tools you already use and run it in production with an audit trail.
Prove it
Baseline on day one, then the change in cost, hours and cash, reported every month.
Start with a feasibility audit
Find out what your workflow really costs, which solution fits best, and the business case to back it. No commitment.
Four steps. No disruption.
Intake call
30 minutes with a senior engineer to agree scope, KPIs and the data we need.
Data, read-only
Exports or read-only access to the systems involved. Nothing is changed.
Analysis
Your numbers placed against the published market references, KPI by KPI.
Readout
Your position, the cost gap in dollars and a costed roadmap to close it.
Questions or a custom benchmark?
Ask the team about the knowledge-work efficiency report, or request a custom benchmark on your own data.
- Your time split vs the Asana reference
- Hours and cost recoverable per team
- Hand-offs to remove and systems to connect
Sources
- 1Asana, Anatomy of Work Global Index 2023 (press release, 8 Mar 2023; 9,615 knowledge workers). businesswire.com/news/home/20230308005268/en/Asana-Anatomy-of-Work-Global-Index-2023-Smart-Collaboration-and-Clear-Goals-integral-to-creating-positive-business-opportunities